RETURNS POLICY

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS 

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.
To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Care Department, WARENMAGAZIJN Ruysdaelstraat 28-1,1071XD, Amsterdam. Netherlands, or by email to: customerservice@warenmagazijn.com. You may also use the cancellation form, but it is not obligatory. For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:
(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. 
You shall return cancelled orders to: WARENMAGAZIJN Ruysdaelstraat 28-1,1071XD, Amsterdam, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

OUR POLICY
Items should be returned unused and with all WARENMAGAZIJN and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Please email customerservice@warenmagazijn.com if any of your purchases have been delivered without WARENMAGAZIJN tags.

All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender.If your purchase isn't quite right you have 28 days from the date you received your order to exchange or return. 
We are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

RECEIVING A REFUND

Your refund will be credited to your bank account.
Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.

POLICY
Please email customerservice@warenmagazijn.com if any of your purchases have been delivered without WARENMAGAZIJN tags.

All returns should be requested before you send your purchase back to us. Unidentified items will be returned to the sender.

Clothing
Items should be returned new, unused and with all WARENMAGAZIJN and designer garment tags still attached. Underwear and swimwear should be tried on over underwear.

Shoes
Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Bags/ Watches/ Accessories
All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. If you don't like your Watch, or it doesn't fit, please contact customerervice@warenmagazijn.com to arrange a refund.

Grooming & Candles
Grooming products should be sent in the original packaging. Please note, both candles and fragrance are final sale and cannot be returned due to transport restrictions.

Limited-Edition Products & Books
As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Repeated returns
We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.

Faulty goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer service 

Late returns
Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of WARENMAGAZIJN and may only be refunded as a store credit.

Colours
We have made every effort to display as accurately as possible the colours of our products that appear on WARENMAGAZIJN. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.